The FAMIS360 Destination connector sends Work Orders from the Mapped graph into FAMIS360, a CMMS commonly used in higher-education and facilities-management environments. It reads existing Work Order context from Mapped, creates or updates the corresponding FAMIS360 record, and writes the FAMIS360 Work Order identity back to the same Mapped Work Order.

Use Cases

• Centralized Work Order dispatch: Use Mapped as the hub for Work Orders from multiple systems and route them into FAMIS360 for execution.
• Round-trip FAMIS360 workflows: Pair with source connectors so Work Orders can be created in Mapped, enriched with graph context, and then managed in FAMIS360.
• Controlled migration and replay: Backfill historical Work Orders by date range or by specific IDs during rollout or remediation.

Configuration

Auth Requirements

The connector uses FAMIS360 username / password authentication.

Field	Required	Description	Where to Find
Base URL	Yes	Your FAMIS360 instance URL	Your FAMIS360 administrator (for example https://your-instance.famis360.com)
Username	Yes	Username used to create and update Work Orders in FAMIS360	Your FAMIS360 administrator
Password	Yes	Password used to access the FAMIS360 API	Your FAMIS360 administrator

Use credentials with permission to create and update Work Orders.

Building Selection

The place-mapping step is used only to choose which FAMIS360 buildings are in scope for Work Order synchronization.

Selection	Required	Notes
Selected buildings	Yes	Only Work Orders related to these buildings are sent to FAMIS360

Notes

• New Work Orders must be related to a Space that already has a FAMIS360 space ExternalIdentity.
• Building selection acts as a safety boundary so only approved locations are synchronized.

Work Order Field Mapping

The connector provides field mapping for the main FAMIS360 Work Order classification fields.

Mapped Work Order field	FAMIS360 field
Job Priority	Request Priority
Sector	Request Type
Problem Description	Request Sub Type
Job Type	Work Type
Job Status	Status (updates only)

Each mapping supports these behaviors:

Option	Description
Enable / disable mapping	Pass mapped values, or leave the original graph value unmapped
Default value	Use a fallback FAMIS360 value when no explicit mapping is found
Undefined-only mode	Apply the default only when a source value has no explicit mapping

The connector also refreshes FAMIS360 request-type / request-sub-type and building / request-type relationships so valid combinations can be reviewed before sync.

Advanced Options

Historical Data Backfill

The data backfill lets you re-send or re-sync Work Orders that might have had changes or corrections.

Mode	Description
Date range	Reprocess Work Orders created or updated during a selected time window
Specific IDs	Reprocess only the listed Mapped Work Order IDs. This must be the Mapped entity Id for the Work Order(s).

Backfill uses the same create / update rules as normal polling.

Mapped Concepts

API to Mapped Entities

FAMIS360 destination behavior	Mapped entity	Exact type	Notes
Created or updated FAMIS360 Work Order	WorkOrder	WORK_ORDER	Existing Mapped Work Order remains in place; the connector adds or preserves the FAMIS360 identity
Synced FAMIS360 identity	ExternalIdentity on identities	N/A	Written as urn:famis360:workorder:id:<id>

Polling & Syncing Behavior

Function	Frequency	Description
Work Order poll	Every 1 minute	Processes new and updated Mapped Work Orders for the selected buildings. On the first run, it looks back 2 hours.
Historical backfill	On demand	Replays Work Orders by date range or by specific Work Order IDs
Relationship refresh	First poll and on demand	Refreshes request-type, request-sub-type, and building relationship data used by the mapping workflow
Deprovision	On connector removal	Clears connector action state

Syncing Requirements for Work Orders

• A related Space with a FAMIS360 space identity
• Requestor information from a related person on the Work Order
• Related Building that matches one of the selected buildings

Sample Code

The below query shows the related Space and identifies for Famis360 Work Orders. Read more about Work Orders.

Request Response
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{
  workOrders(filter: {connectedDataSourceId: {eq: "your-connector-Id"}}) {
    id
    name
    jobPriority
    jobStatus
    jobType
    summary
    dateCreated
    mappingKey
    identities {
      ... on ExternalIdentity {
        __typename
        value
      }
    }
    relatesTo {
      ... on GenericPlace {
        id
        name
        exactType
        mappingKey
        identities {
          ... on ExternalIdentity {
            __typename
            value
          }
        }
      }
    }
  }
}