FAMIS 360 Destination

The FAMIS 360 Destination connector sends Work Orders from the Mapped graph into FAMIS 360, a CMMS commonly used in higher-education and facilities-management environments. It reads existing Work Order context from Mapped, creates or updates the corresponding FAMIS 360 record, and writes the FAMIS 360 Work Order identity back to the same Mapped Work Order.

Use Cases

• Centralized Work Order dispatch: Use Mapped as the hub for Work Orders from multiple systems and route them into FAMIS 360 for execution.
• Round-trip FAMIS 360 workflows: Pair with source connectors so Work Orders can be created in Mapped, enriched with graph context, and then managed in FAMIS 360.
• Controlled migration and replay: Backfill historical Work Orders by date range or by specific IDs during rollout or remediation.

Configuration

Auth Requirements

The connector uses FAMIS 360 username / password authentication.

Field	Required	Description	Where to Find
Base URL	Yes	Your FAMIS 360 instance URL	Your FAMIS 360 administrator (for example https://your-instance.famis360.com)
Username	Yes	Username used to create and update Work Orders in FAMIS 360	Your FAMIS 360 administrator
Password	Yes	Password used to access the FAMIS 360 API	Your FAMIS 360 administrator

Use credentials with permission to create and update Work Orders.

Building Selection

The place-mapping step is used only to choose which FAMIS 360 buildings are in scope for Work Order synchronization.

Selection	Required	Notes
Selected buildings	Yes	Only Work Orders related to these buildings are sent to FAMIS 360

Notes

• New Work Orders must be related to a Space that already has a FAMIS 360 space ExternalIdentity.
• Building selection acts as a safety boundary so only approved locations are synchronized.

Work Order Field Mapping

The connector provides field mapping for the main FAMIS 360 Work Order classification fields.

Mapped Work Order field	FAMIS 360 field
Job Priority	Request Priority
Sector	Request Type
Problem Description	Request Sub Type
Job Type	Work Type
Job Status	Status (updates only)

Each mapping supports these behaviors:

Option	Description
Enable / disable mapping	Pass mapped values, or leave the original graph value unmapped
Default value	Use a fallback FAMIS 360 value when no explicit mapping is found
Undefined-only mode	Apply the default only when a source value has no explicit mapping

The connector also refreshes FAMIS 360 request-type / request-sub-type and building / request-type relationships so valid combinations can be reviewed before sync.

Advanced Options

Historical Data Backfill

The data backfill lets you re-send or re-sync Work Orders that might have had changes or corrections.

Mode	Description
Date range	Reprocess Work Orders created or updated during a selected time window
Specific IDs	Reprocess only the listed Mapped Work Order IDs. This must be the Mapped entity Id for the Work Order(s).

Backfill uses the same create / update rules as normal polling.

Mapped Concepts

API to Mapped Entities

FAMIS 360 destination behavior	Mapped entity	Exact type	Notes
Created or updated FAMIS 360 Work Order	WorkOrder	WORK_ORDER	Existing Mapped Work Order remains in place; the connector adds or preserves the FAMIS 360 identity
Synced FAMIS 360 identity	ExternalIdentity on identities	N/A	Written as urn:famis360:workorder🆔<id>

Polling & Syncing Behavior

Function	Frequency	Description
Work Order poll	Every 1 minute	Processes new and updated Mapped Work Orders for the selected buildings. On the first run, it looks back 2 hours.
Historical backfill	On demand	Replays Work Orders by date range or by specific Work Order IDs
Relationship refresh	First poll and on demand	Refreshes request-type, request-sub-type, and building relationship data used by the mapping workflow
Deprovision	On connector removal	Clears connector action state

Syncing Requirements for Work Orders

• A related Space with a FAMIS 360 space identity
• Requestor information from a related person on the Work Order
• The related Space must be located in one of the selected buildings

Sample Code

The below query shows the related Space and identifies for FAMIS 360 Work Orders. Read more about Work Orders.

{
workOrders(filter:{connectedDataSourceId:{eq:"your-connector-Id"}}){
  id
  name
  jobPriority
  jobStatus
  jobType
  summary
  dateCreated
  mappingKey
  identities {
    ... on ExternalIdentity {
      __typename
      value
    }
  }
  relatesTo {
    ...on GenericPlace {
      id
      name
      exactType
      mappingKey
      identities {
        ...on ExternalIdentity {
          __typename
          value
        }
      }
    }
  }
}
}